Contents

  1. Definitions
  2. The Entrepreneur’s Identity
  3. Applicability
  4. The Offer
  5. The Agreement
  6. Right of Withdrawal
  7. Consumer’s Obligations During the Reflection Period
  8. Exercising the Right of Withdrawal and Related Costs
  9. Entrepreneur’s Obligations in Case of Withdrawal
  10. Prices
  11. Compliance and Additional Guarantees
  12. Delivery and Execution
  13. Complaints Procedure

Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the following meanings:

  • Additional Agreement: An agreement under which the Consumer acquires products, digital content, and/or services in connection with a distance contract, provided by the Entrepreneur or a third party.
  • Reflection Period: The 14-day period during which the Consumer may exercise the right of withdrawal.
  • Consumer: A natural person not acting in the course of a profession or business.
  • Day: A calendar day.
  • Digital Content: Data produced and delivered in digital form.
  • Ongoing Agreement: A contract for the regular delivery of products, services, and/or digital content over a specified period.
  • Durable Medium: Any tool – including email – that enables the Consumer or Entrepreneur to store information for future reference.
  • Right of Withdrawal: The Consumer’s right to cancel a distance contract within the reflection period.
  • Entrepreneur: The legal entity as defined in Article 2.
  • Distance Contract: A contract concluded between the Entrepreneur and Consumer through a system organized for online sales.
  • Standard Withdrawal Form: The form provided in Appendix 1.
  • Means of Distance Communication: A method to conclude a contract without the parties being physically present in the same location.

Article 2 – The Entrepreneur’s Identity

  • Company Name: MB Stela Ceramics
  • Registration Number: 305734798
  • Address: Taurakiemio g. 12, LT-45360, Kaunas, Lithuania
  • Phone: +370 656 60038 (Mon–Fri 09:00–17:00 GMT+2)
  • Email: info@stelaceramics.com
  • Website: www.stelaceramics.com

Article 3 – Applicability

These Terms and Conditions apply to every offer, order, and distance contract concluded between the Entrepreneur and the Consumer.

Before a distance contract is concluded, these Terms will be made available to the Consumer free of charge. If this is not reasonably possible, the Terms will be accessible electronically and provided upon request.

In case of additional product-specific conditions, they shall apply alongside these Terms. In the event of conflicting provisions, the most consumer-friendly interpretation will apply.

Article 4 – The Offer

The offer will include a clear and accurate description of the products. Product images and descriptions aim to represent the items truthfully, but natural variations in ceramic materials may occur.

The offer will specify:

  • Whether it is time-limited.
  • The rights and obligations related to accepting the offer.

Article 5 – The Agreement

The contract is concluded once the Consumer accepts the offer and meets the stipulated conditions.

For electronic transactions, the Entrepreneur shall:

  • Confirm receipt of the order without delay via email.
  • Ensure secure systems for online payments.
  • Retain the right to verify the Consumer’s payment reliability and decline an order with justification.

Upon conclusion of the agreement, the Entrepreneur shall provide:

  • Contact details for inquiries and complaints.
  • Information on the right of withdrawal.
  • After-sales service and warranty details.
  • The withdrawal form.

Article 6 – Right of Withdrawal

The Consumer has the right to withdraw from the purchase within 14 days without providing any reason.

The reflection period begins:

  • On the day the Consumer or a third party designated by the Consumer receives the product.
  • For multiple items: on the day the last product is received.
  • For scheduled deliveries: on the day the first product is received.

Article 7 – Consumer’s Obligations During the Reflection Period

During the reflection period, the Consumer must handle the product and packaging carefully, only to the extent necessary to establish the nature, characteristics, and functioning of the product.

If the product is returned in a deteriorated condition due to excessive use, the Consumer may be liable for the diminished value unless the Entrepreneur failed to provide information about the right of withdrawal.

Article 8 – Exercising the Right of Withdrawal and Related Costs

  • The Consumer must notify the Entrepreneur of withdrawal within the reflection period, preferably using the Withdrawal Form.
  • The Consumer must return the product within 14 days after this notification.
  • Products must be returned in original condition and packaging.
  • Return shipping costs are borne by the Consumer unless otherwise agreed.

Article 9 – Entrepreneur’s Obligations in Case of Withdrawal

Upon withdrawal, the Entrepreneur shall:

  • Confirm receipt of the withdrawal request (if submitted electronically).
  • Refund all payments received (excluding additional delivery costs) within 14 days of receiving the returned goods or proof of return.
  • Refunds shall be made using the same payment method unless agreed otherwise.

Article 10 – Prices

  • Prices are valid as stated on the website at the time of order.
  • All prices include VAT (where applicable).
  • Non-EU customers may be exempt from VAT depending on shipping location.
  • Price changes may occur due to legal/tax adjustments.

Article 11 – Compliance and Additional Guarantees

  • Products shall conform to the contract, product description, and reasonable consumer expectations.
  • Natural variations in ceramics (e.g., slight color differences, glaze textures, or minor imperfections) are part of handcrafted goods and do not constitute defects.
  • Any additional guarantee provided by the Entrepreneur or manufacturer shall not limit statutory consumer rights.

Article 12 – Delivery and Execution

  • Orders will be processed with care and dispatched within 30 days, unless otherwise agreed.
  • Risk of loss or damage passes to the Consumer once the order is delivered.
  • The Entrepreneur is not liable for delays caused by force majeure (e.g., strikes, supply shortages, natural disasters).

Article 13 – Complaints Procedure

  • Complaints regarding product quality or contract performance must be submitted promptly and clearly via email or post.
  • The Entrepreneur will acknowledge complaints within 14 days.
  • If more time is needed, the Entrepreneur will provide an estimated resolution timeline.
  • Consumers may escalate disputes to the State Consumer Rights Protection Authority of Lithuania if no satisfactory resolution is reached.

Appendix 1 – Standard Withdrawal Form

(To be completed and returned if you wish to withdraw from the contract)

To: MB Stela Ceramics  
Taurakiemio g. 12, LT-45360 Kaunas, Lithuania  
Email: info@stelaceramics.com  

I hereby give notice that I withdraw from my contract of sale of the following goods:  
_____________________________________________________  

Order number: ____________________  
Ordered on: ____________________ / Received on: ____________________  

Name of consumer: _______________________________________________  
Address of consumer: _____________________________________________  

Signature of consumer (only if this form is submitted on paper):  
Date: ____________________