Effective date: October 2, 2025

This Privacy & Cookies Policy explains how MB Stela Ceramics (“we,” “our,” or “us”) collects, uses, stores, and protects your personal data when you visit our website https://www.stelaceramics.com (the “Site”).

We act as the data controller of your personal information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.

Company details:

  • Legal entity: MB Stela Ceramics
  • Registration code: 305734798
  • Address: Taurakiemio g. 12, LT-45360, Kaunas, Lithuania
  • Manager: Stela Žuklienė
  • Email: info@stelaceramics.com
  • Phone: +370 656 60038

1. Personal Data We Collect

We may collect the following types of personal information:

  1. Automatically collected information (Device Information):
    • IP address, browser type, operating system, time zone, device identifiers, pages visited, referring websites, and cookies.
  2. Information you provide directly:
    • Name, surname, email, phone number, billing/shipping address, payment information, company details, and any information you provide via contact forms, order forms, or newsletter subscriptions.
  3. Transactional information:
    • Orders placed, invoices, payments, and communications related to sales and customer service.

2. Purposes and Legal Basis of Processing

We process your personal data based on the following lawful grounds under Article 6 of GDPR:

  • Contractual necessity – to process and deliver your orders, provide services, and manage payments.
  • Legal obligations – to comply with tax, accounting, and consumer protection laws.
  • Legitimate interests – to improve our website, prevent fraud, and market our services (where permitted by law).
  • Consent – when you agree to receive newsletters, marketing communications, or allow non-essential cookies.

3. How We Use Your Information

  • To operate and maintain our website.
  • To process orders and deliver purchased products.
  • To provide customer support.
  • To send administrative communications (order confirmations, updates, service notices).
  • To send marketing communications (only with your consent).
  • To analyze website usage and improve services.
  • To comply with legal obligations.

4. Cookies Policy

Our Site uses cookies and similar technologies to improve functionality, analyze traffic, and personalize user experience.

What are cookies?
Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  1. Strictly Necessary Cookies
    • Essential for website operation (e.g., shopping cart, secure login).
    • These cookies cannot be disabled.
  2. Performance & Analytics Cookies
    • Collect information about how visitors use the website (e.g., Google Analytics).
    • Used to improve website functionality and user experience.
  3. Functional Cookies
    • Remember user preferences such as language and location settings.
  4. Advertising & Targeting Cookies
    • Used to deliver personalized ads and track marketing effectiveness (e.g., Google Ads, Facebook Pixel).
    • Stored only with your consent.

Cookie consent management:

  • When visiting our website for the first time, you will see a cookie consent banner.
  • You can choose to accept, reject, or customize cookie preferences.
  • You can withdraw consent at any time by changing cookie settings in your browser.

Cookie retention:

  • Session cookies are deleted once you close your browser.
  • Persistent cookies remain until they expire or are manually deleted.

Third-party cookies:

  • We may allow third-party services (e.g., Google Analytics, Facebook, Instagram) to place cookies on your device. These providers act as separate data controllers. Please review their privacy policies.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill contractual obligations.
  • Comply with legal retention requirements (e.g., tax records – 10 years).
  • Resolve disputes and enforce agreements.
    After this period, your personal data will be securely deleted or anonymized.

6. Data Sharing and Transfers

We do not sell or rent your data. We may share personal data with:

  • Service providers (IT hosting, payment processors, delivery companies).
  • Legal authorities when required by law.
  • Professional advisors (accountants, lawyers).

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

7. Data Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure.

8. Your GDPR Rights

As a data subject, you have the following rights:

  • Right to be informed – about how we use your data.
  • Right of access – request a copy of your personal data.
  • Right to rectification – request correction of inaccurate data.
  • Right to erasure (“Right to be forgotten”) – request deletion of your data.
  • Right to restrict processing – in certain circumstances.
  • Right to data portability – receive your data in a structured, machine-readable format.
  • Right to object – to processing based on legitimate interests or direct marketing.
  • Right not to be subject to automated decision-making and profiling.

To exercise your rights, contact us at: info@stelaceramics.com.

If you believe your rights are violated, you have the right to file a complaint with the State Data Protection Inspectorate of Lithuania or your local supervisory authority.

9. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before submitting personal data.

10. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions about this Privacy & Cookies Policy or how your personal data is processed, please contact us:

MB Stela Ceramics
Taurakiemio g. 12, LT-45360 Kaunas, Lithuania
Email: info@stelaceramics.com
Phone: +370 656 60038